At Homecella we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. 

1. All damages and discrepancies must be reported within 3 working days of delivery, and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. Please send us email on returns@homecella.co.uk in the first instance.

2. For any reason if you want to return the item back to us, please report to us within 3 working days on returns@homecella.co.uk. We will let you know the postal address where the item to be returned. The item must also be un-used and in its original/appropriate packaging. i.e. if the item is supplied in flat pack then DO NOT assemble if you wish to return the item.

3. If you want us to arrange the collection, there will be Handling Charges and Carriage costs depending upon the location and item. We will let you know charges prior to booking collection. These charges will not apply if the item is returned due to damage/defected/ wrong or incomplete.

    Upon receiving the item at our warehouse and inspected, appropriate refund will be issued in due course.

    If you want to have a stock of the latest styles and innovative home decor products, then Homecella is the best source for you. Whether you need home decor, furniture, kitchenware, lighting products etc., we have all in our stock. At Homecella, we always want that our customers should do shopping with full confidence. No customer wants to have defective goods, and thus, we have created our return policies.

    We understand your dissatisfaction when an item is found to be damaged. The products of our storehouse are packaged in the best way to avoid the damages. But, unfortunately, some packages are transported after crossing a long distance. For such a situation, our company wants to apologize; however, we assure that we give the best effort to look after your packages.

    We have created a 30-days return policy in order to give the consumers the flexibility while purchasing an item. Kindly, note that the return policy may vary according to the supplier return policy. We will try to process your returned product instantly. Homecella will attempt to get the right replacements for your product. We may refund you only when we see that nothing suits your requirements. Please note change of mind returns will attract a 25% restocking fee.

    Our policy if your products stopped working.

    Most of the suppliers, who are affiliated with us are UK companies and have offices in the UK. On the basis of the suppliers, we have the power to control claims of warranty in order to update the procedure and guarantee you a faster resolution. We are dedicated to working diligently to make certain that your claims are settled as fast as possible.

    Some more conditions for returning a product

    Items should be returned to Homecella in completely original condition.
    The below items can not be returned:
    - Clearance item(unless damaged or defective)
    - Gift Cards
    - Any personalized items
    - Items mentioned as "NON-REFUNDABLE" on the product page
    - Items purchased as a Pack of Products at a discounted price(unless the entire Pack of product is returned)
    The related materials, which have been bought as a part of any item should be returned in a perfect or re-sellable condition.
    The packages apart from the original ones that are supplied with your product are not acceptable.
    All the returned products should be sent through a registered shipping service with tracking details.
    The consumer is accountable for any postage cost related to the returning of the products.
    Refund systems can be the original payout process. However, our staff may give you some options at the time of processing your return.
    Return systems also depend on the venue and the size of a package.
    So, remember these policies if you want to return back any products of Homecella.

     

    Common

    Upon receipt of such information, we will decide the appropriate action to take regarding a replacement.

    Goods are not accepted by us for return without prior consent and the appropriate collection documentation.

    The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.

    If the product has been moved to another address, the return stands void.

    To enable us to assess your claim and report back to the factory you must send photographic evidence of all claims.

    We may send out a representative to further assess damages if we feel it is necessary.

    Items must be packed and ready for collection on the agreed uplift date. The Driver will refuse incorrectly packaged items. If the item is not available for collection it will be assumed a credit is no longer required and the credit note will be cancelled and no credit given.

    Any claims originating from outside the UK will be handled on an individual basis, with the subsequent decision(s) at the discretion of the Company.

    Please note that no damaged, faulty or unwanted products or parts are to be disposed of without written consent from our sales office.

     

    Bespoke Orders

    • We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.

          •  We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.

     

    Supplier  Return and Refund Policy

    Ancient mariner furniture

    All items on delivery must be inspected immediately and any damaged goods or discrepancies be reported within 48 hours.

    Artisan furniture

    All returns must be submitted with complete information within 48 hours of your delivery

    Sale or Return:

    If there is a change of mind on your; we will not accept a return as we are not liable for this.

    Besp-Oak

    We require notice of any damages within 5 days of delivery/collection for an order.
     

    ECO Furniture

     

    Any claim for goods damaged in transit or shortage must be made in writing to the carriers and ourselves within three days of receipt of the goods, otherwise we cannot accept any responsibility for loss or damage.

     

    Envisage

     

     Notify us immediately with full details of the reason for the exchange and the invoice number against which the goods were purchased.
     Gainsborough  

    The Buyer must notify the Seller of any loss or damage to the Goods within 48 hours of delivery by providing photos and details using.

    Under no circumstances does the Seller offer a ‘sale or return’ policy or exchange policy.

     

    Hills Interiors

     

     

    All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs.

     

    Hubsch

     

     

    Immediately upon delivery and in any event no later than fourteen (14) days after receipt of the delivery, the customer shall perform an examination of the products as required by proper business practice.
    Complaints regarding defects shall be made in writing upon the customer's receipt of the goods, but no later than fourteen (14) days after delivery.

     

    Indian Hub

     

    You may return the unused goods in their original packing within 14 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are return to us safely and in salable condition. We will refund the full cost of the product to you upon receipt of the returned items. We can not always refund postage and packing cost. If a return is required as a result of our error, we will be happy to refund both inbound and outbound charges. But this error has to be reported at the time of delivery.

     

     Inspired  Lighting

     

     

    Please contact our customer services team by phone or email within 3 days of receipt, and let them know what the issue is. For damaged goods we would normally require some form of photographic evidence of the damage.

    If items need to be returned for any reasons, customer services will email you a system generated GRNT (Goods Returns Note) and an order acknowledgement for the replacement item. We request that this is read and understood and all the details checked to be correct.

    Please note, no returns are accepted or processed without a valid GRANT. No liability can be accepted for such goods given to the courier or your sales representative.

    LPD Furniture

     

    The Company will only accept liability provided a claim is made within 14 days or receipt of goods but no claim for replacement of goods in the grounds of faulty colour match or pattern will be entertained unless it is made within 7 days of the receipt of goods and in any event the liability of the Company will in all cases and circumstances be limited to replacement of goods originally supplied.

    Lene Bjerre

    You have 14 days to return or cancel your order when you buy Lene Bjerre products.

    Please note! No returns are allowed on fabric sold by the metre and acrylic tablecloths in special measurements.

    Please note! We do not accept parcels sent COD (Cash on Delivery) and we will not collect parcels that have been sent without delivery.

    Transport damage

    It is very important that you verify that the shipment is not damaged upon receipt. When signing for receipt of the item, you are signifying that the item was not damaged or missing anything, and this means our insurance on the shipment is not valid. If there is the slightest damage to the packaging, you must make this known to the carrier on the spot.

     

    With any visible shipping damage to the shipment's content/item - what do I do?

    Reject the shipment straight away "due to shipping damage." The carrier will then take the parcel away again and you must then contact us and we will send a new one immediately.

    With any visible shipping damage on the package/item - what do I do?

    Inform the carrier that you will need to examine the contents of the shipment for any shipping damage due to the visible damage to the packaging. If for any reason the carrier will not allow this, you can either refuse the shipment or note "received subject to defects and omissions" on the shipping note, if you conclude that contents may still be in good condition. If the item is damaged, you must contact us within 5 days.

    With any concealed shipping damage - what do I do?

    Usually, upon receipt of parcels, there is always the risk of concealed shipping damage. Immediately after you have received it and no later after 3 days, you must check that everything is ok, and if you should then discover any hidden freight damage, please immediately complain to us, and then we start a claims case and send a new item to you.

     Light Living  

    The other party is obliged to inspect the goods immediately on receipt. If the other party finds visible defects, faults, imperfections and/or flaws, these must be noted on the waybill or packing slip and immediately communicated to Homecella; alternatively the other party must inform Homecella thereof within 24 hours of receipt of the goods, followed by immediate written confirmation thereof to Homecella.

    Other complaints must be reported to Homecella, by registered letter and stating reasons, within eight calendar days of receipt of the goods, or within eight calendar days of the other party being reasonably able to discover the defect.

    Minor variations from the stated measurements, weights, quantities or colours (of the item or its packaging), for example, do not count as a shortcoming on the part of the supplier.


    Complaints cannot be made in respect of imperfections in natural products, if these imperfections relate to the nature and properties of the raw material(s) from which the item is produced.

     
     Lutec  

    In case of warranty, please contact your local dealer/seller from whom you have purchased the product or directly to  LUTEC Europe NV.

    The dealer/seller and/or LUTEC Europe NV must be promptly notified of any defect/fault, latest however within 30 days after detecting it as otherwise we will not recognise the claim. To make a claim under the warranty, submit the proof of purchase, including the date of purchase and the product designation.

     

     

    RV Astley

     

    In the event the customer wishes to cancel an order then this must be confirmed in writing to the Sales Team. Verbal cancellations shall not be accepted, and cancellations made after the delivery date may still be charged.


    the Customer gives notice in writing to Homecella  within a [5 Working Days] of delivery that some or all of the Goods do not comply with the warranty set out.

     

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